Shipping policy

Shipping Information

This shipping policy applies to orders placed within the United States. By completing an order on this website, you agree to the following terms and conditions outlined in this policy.

A. Shipping Fees
Shipping charges are calculated during the checkout process. You will be able to view the shipping cost before finalizing your order.

B. Processing Time, Transit & Cutoff Time
Orders must be placed before 4:00 PM (PST) for same-day processing. Orders are processed within 1 to 3 business days.

C. Delivery Methods
We use reliable carriers such as UPS, USPS, and FedEx for order delivery.

D. Address Modifications
Once an order is in transit, we are unable to modify the shipping address. If you need to update the delivery address, please contact us within 24 hours of placing the order at support@ru-steca.store.

E. Order Cancellations
If you decide to cancel your order before it has been dispatched, we are happy to accept the cancellation. Once your order has been shipped, please refer to our returns and refund policy for further assistance.

F. Damaged Shipments
If your package arrives damaged, we recommend rejecting the delivery from the courier, if possible. Alternatively, contact our customer service team immediately for assistance. If the parcel is delivered when you are not available, please reach out to us to resolve the issue.

G. Direct Shipping from Manufacturer
Orders fulfilled directly by the manufacturer are subject to the following:

  1. Shipping Method: Manufacturer Direct Shipping generally utilizes standard ground services, with the specific carrier depending on the manufacturer’s chosen method.

  2. Processing Time: Orders are typically processed within 1-3 business days, although occasional delays may arise due to the manufacturer’s processing time.

  3. Delivery Times: Shipping duration can vary from 15 to 30 business days, based on the manufacturer’s location and the customer’s delivery address. Delivery times may vary accordingly.

  4. Tracking Details: Once the manufacturer ships your order, tracking information will be provided via email so you can follow your package's progress.

  5. Customer Updates: In the event of unexpected delays or issues, we are committed to keeping you updated on the status of your order and will provide timely notifications if needed.

Please note that while we aim to ensure smooth delivery, some aspects of the shipping process may be dependent on external partners, and we appreciate your patience and understanding. If you have any questions or concerns, please contact our support team at support@ru-steca.store.

H. Orders Outside the United States
This shipping policy primarily applies to orders within the U.S. International customers should be aware that customs duties, taxes, and additional shipping fees may apply. Customers from outside the U.S. are responsible for adhering to their local customs regulations, including paying any applicable import duties.

I. Shipment Tracking
Once your order is shipped, we will send you tracking information via email. If you experience any issues or have questions about your order’s progress, don't hesitate to contact our customer service at support@ru-steca.store.

J. Contact Us
If you have any questions or concerns about shipping, please feel free to reach out to our customer support team at support@ru-steca.store. We are dedicated to providing you with prompt and helpful assistance to ensure a pleasant shopping experience.

By placing an order with us, you confirm that you have read, understood, and agree to the terms and conditions in this shipping policy. We reserve the right to make changes to this policy at any time, with updates reflected on this page.

Contact Information:
Address: 15047 Marlin Pl, Van Nuys, CA 91405, United States
Phone: +1 (818) 826-2989
Email: support@ru-steca.store
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed