Return policy

Refund & Return Guidelines

By placing an order with us at Ru-steca, you are agreeing to the terms outlined in this policy. These guidelines are designed to ensure that you are fully informed about our refund and return procedures. This policy applies to all orders within the United States.

A. 14-Day Return Period
We offer a 14-day return window. You can request a return within 14 days of receiving your order. To qualify for a return, the item must be in its original condition, unused and unworn, with all tags still attached, and in the original packaging. Please note that any items marked as Manufacturer Direct are considered FINAL sale and are not eligible for returns.

B. How to Initiate a Return
To start the return process, please contact us at [email protected] or call us at +1 (818) 826-2989. Once your return is approved, we will send you a prepaid return shipping label and provide instructions for sending the product back. Items returned without prior approval will not be processed.

C. Damaged, Incorrect, or Defective Products
We recommend inspecting your order as soon as it arrives. If you find that the item is damaged, defective, or not the correct product, please reach out to us immediately so we can resolve the issue. Contact our customer service for assistance.

Please be aware that the time it takes for an exchanged product to reach you may vary depending on your location.

D. Product Exchanges
Exchanges are only accepted for defective items, wrong sizes, incorrect products, or damaged goods. If you need to make an exchange, please get in touch with us at [email protected] or call +1 (224)-888-1170 for further assistance.

E. Restocking Fees
We do not charge any restocking fees for returned items.

F. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If your return is accepted, we will process a refund to your original payment method. Please note that it may take some time for your bank or credit card company to reflect the refund in your account.

G. Discount Non-Refundable Policy
Please note that discounts or promotional offers that were not used at the time of purchase are non-refundable. We do not offer retroactive adjustments for discounts after a transaction is complete. Customers are encouraged to apply any available discounts during the checkout process to ensure they receive the best deal possible. This policy helps maintain consistency and fairness in our operations.

If you have any further questions or concerns, don't hesitate to contact our customer support team at [email protected] or call +1 (818) 826-2989.

We appreciate your business with Ru-steca and look forward to serving you again.

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Contact Information
Address: 15201 Marlin Pl, Van Nuys, CA 91405, United States
Phone: +1 (818) 826-2989
Email: [email protected]
Business Hours:
Monday – Friday: 08:00 AM – 05:00 PM
Saturday – Sunday: Closed